I had a very good experience with saferwholesale.com on some recent purchases I made with them. I have a new office and needed a lot of supplies; desks, chairs, tables, file cabinets, etc. I dealt with this company once before, so they're the first website I went to. The order process went smoothly, and my items arrived as ordered. The only problem was, I just didn't like my chair. It wasn't defective, or different from what I ordered, I just didn't like it when I sat in it. I contacted their customer support and explained the problem. They simply allowed me to return the chair, and order a new one. Even though their prices are great, I'll always return because they're extremely easy to deal with.