Patricia M.

Well, I ordered 2 Kohler pedestal sinks. The first one had a broken pedestal. They replaced it but the plumber had to make a second trip-- more $$ out of my pocket. The second one, the sink was smashed to bits. They replaced it-- replacement was broken as well. Had to order it from a local store. Ordered a big shipment of plumbing products-- $2000 worth. Shipping company claimed they couldn't come down my street (ridiculous) and had to be re-routed. They tried to charge me $60 to send to an address less than 3 miles away. Build worked it out but it took days and lots of attention from me. One of the drain assemblies was dented. Still waiting for the part. I ordered chrome bar handles for a bathroom vanity-- the screws don't thread into the holes and keep breaking off inside the handle. Had to reorder 3 more, and they didn't work either. I have 9 defective bar handles with screws stuck in the holes. Ended up going to a local store, buying new hardware (trying to find them that fit the hole spacing already drilled!). Orders are hard to track. Things arrive with items missing from the order. Try to relocate the original order and it looks like I didn't order them. So I reorder and they both arrived on the same day. This happened multiple times. Customer service people are very nice and try very hard to help you. I just don't have the time or the patience for all of these broken, inferior products. It's only a discount if it comes in one piece. Not doing this again if I can help it.

The prices are great on some items and not so much on others. Quality is pretty good too.