Patricia E.

A total nightmare!
I have purchased refurbished units from Canon and Apple without any problems! They are were/are in pristine condition and look/operate like they are brand new!
A factory reconditioned Samsung Galaxy S4 was purchased for my son from Woot. I was under the impression. "factory reconditioned" means it has been restored to almost like new condition.The phone was heavily soiled, severely scratched and gouged frame, had sticker residue all over the back of the phone, a dead charge, and to top it off had a severely shattered camera lens. I paid good money well over a 100.00 for a piece of trash. Furthermore, I was insulated by the customer service agent whom in their email (no customer phone service), asked if they took an additional 20.00 off; If I would keep it! Why don't you take the 20.00 dollars you had tried to bribe me with and fix the phone so the next person won't have such a hideous experience like I had! What a disgrace!