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I successfully booked airline travel, on behalf of a relative, through CheapOAir's website in late February. Funny thing after you book, CheapOAir calls you to verify. Not the booking itself, but the credit card transaction (they call you but not your own credit card company? Does that make any kind of sense?). They called once but was not able to reach me. Next thing I know I receive an email telling me the booking has been cancelled. Upset, I called & was told that since they were not able to reach me to verify my credit card, the booking was cancelled. I told the rep that a single phone call was not a sufficient attempt to contact me. He said a letter was also being sent to notify me that verification is needed to keep the booking. Snail mail? That's your way of notifying your customers before you cancel (btw, I still haven't received this "letter"). I demanded the itinerary be reinstated but was told the price had increased. At that point I was livid & asked for a supervisor. After some hesitation & a lot of hold music, my booking was reinstated for the original price.
As if that wasn't enough, fast forward to today. While checking my credit card statement I see a charge of $14.95 from CheapOAir. I call them to find out why & was told that I had called to confirm seating & was charged for it. So let me get this straight, not I but my relative calls to confirm their travel/seating & CheapOAir charges my credit card without my authorization to do so? I don't care who the booking is for. You do not have the right to charge my card without my consent. In my eyes, they are fraudulent & not to be trusted. I would also like to reiterate the part where they charge you $14.95 just for confirming your seat & have the nerve to call it Travel Assist.
I am beyond disappointed with this company! My advice if you currently have an issue with them, get a supervisor, demand resolution & don't take their bs. Congrats to those that have had successful bookings without a hitch but clearly I'm with the majority reviewers with hitches. This is my first & last booking with CheapOAir.
Patricia C.'s review of CheapOair earned 7 Very Helpful votes
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Patricia, we call on all credit cards to prevent fraud on the site, it's basically helping you the credit card holder in case the person who's name is different than the cch is using your card to comit fraud. As for the seat assignments, when you accessed the seat map or the traveler Comfort, there is a link to click if you do not want seat assistance, that was not clicked therefore it is automatically charged, and seating does go on a request based on the option you requested. Since you first brought this to our attention, it was refunded. As for someone else allowing to charge to your card, we have no way of knowing who's making the booking online if it's your, or the traveler, but the travel assist was done at that time. Sorry that you feel our verification process was an inconvenience, but we only have the best interest of our customer's and to protect from fraudulent activity, and when you didn't contact us back after the emails we sent, the booking did get canceled, and later re-instated at your original cost.