Patricia B.’s Reviews of Groupon & more

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“I have to wonder if these folks want my money”

9/4/14

I have to wonder if these folks want my money. My first experience happened a few weeks ago. I ordered and paid for a multiple piece order. Two items were missing and I contacted CS. They said they would credit my account but I told them the same items I ordered at the same price were on their site and why couldn't they just send them to me. Nope... they had to credit my account and then I had to place another order and pay the additional shipping. I tried to reason with the CS rep but she was having none of it. She told me "That is the way it is done." Amazon.com came through for me and I got what I needed in couple of days.

Today I tried to purchase 15 items for a closet I am redoing. I could only get 12 to go in my basket. I paid and then tried to create another order for the remaining three I needed. Nope... the web site said I was at my limit though I see nowhere that a limit is placed. I again contacted CS and was told I had hit my limit. I explained the issue and asked if she could help me as I needed these last three items. Nope... she is going to escalate it to someone else and I will hear in 24 hours. Seriously?

I shop with Gilt, Haute, One Kings Lane, Ruelala, and Joss and Main. I have had more troubles with simple issues with Ideeli than I have with all these other ecommerce sites combined.

I really needed these last three totes. They are still available hours later and I am willing to pay for them. Why isn't Ideeli willing to sell them to me? Why isn't anyone in CS willing to think outside the box? Why isn't Ideeli management empowering their front line staff to fulfill simple requests? Why are these people still in business?

Update on 9/4/14... Jason is correct. Ideeli did all that he said in his email. Once I know the transaction has been completed successfully then my confidence will be partially restored and I will amend my review to reflect that. Until the products are in my hand I can't assume anything given the first issue I ran into with items. And, Jessica is the best. She was the first person I spoke to that genuinely wanted to help me. Jason, you are lucky yo have her.

Ideeli, I am pulling for you. Please don't let me down.

Tip for consumers:
Avoid unless you want to experience a level of frustration that will make your nightmares seem like a happy place.

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Helpful (4)

Thank you

DeeDee L. – Groupon Rep Over a year old

Hi Patricia,

Thank you for giving us your feedback here on SiteJabber. I'm truly sorry for any inconveniences you've experiences with us. I hope that this issue is now resolved, since I've been informed you've been working with one of our Customer Service supervisors. She informed me that you were able to place the order for the remaining items and that she issued you a 20% off coupon so you can have the same discount as the previous order.

I know that some of the items that have shipped and the other items will be shipped out as soon as they arrive to our fulfillment center from the vendor. Once we have the tracking information, we will email to you as soon as possible.

Please let me know if there's anything else I can help you with. Thanks so much for being a part of Ideel and for shopping with us.

Best,
Jason Faria
Director, Ideel Customer Service