Patricia B.’s Reviews of Groupon & more

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“I shop on a number of ecommerce sites and the customer...”

9/20/13

I shop on a number of ecommerce sites and the customer service here is the absolute worst, assuming you can even get anyone to respond. They take forever to ship, it's prices are substantially higher that competitors prices for same items and the customer service staff all seem to only know one word and it is "no". I am afraid I have to give up on this site and stick with Gilt, Rue la la, Haute, One Kings Lane and Josh.

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DeeDee L. – Groupon Rep Over a year old

Hi Patricia,

Thank you for providing your feedback on SiteJabber. I'm very sorry to hear that you've had problems with our customer service department. They should respond to every email and chat that comes into our system. If you'd like help from our customer service team immediately, so that you do not have to wait for a response via email, we do have agents available via live chat from Monday - Friday: 08:30 AM - 12:00 AM EST and Saturday - Sunday: 10:00 AM - 06:00 PM EST. If you have any outstanding issues I'm happy to help you with them. Please feel free to send me a private message with your order information and issue and I'll be happy to resolve it. Thanks for being a member of ideeli.

Best,
Jason Faria
Director, Customer Service