Patricia B.

Purchased a ticket from justfly.com. They are horrible. It is impossible to get any customer service unless you are buying a ticket. They make you wait for at least 10 minutes on the phone to get refunds. I purchased insurance from their site that turns out to be something else once you try to use it. They wanted to tack on fees to cancel that came to almost as much as the ticket. They are not a to be trusted. Do not purchase from this site unless you want to start your trip one miserable note. When I contacted the airline they were willing to put my ticket into a bank for later travel. Justly would not release the ticket after I had already paid for it. In order for me to get away from them I would have fees higher than the original ticket price. It makes more sense for me to eat the cost of the whole ticket than to cancel with them. What a stink company.