Pat H.

So this is the latest on RoseWholesale. To refresh your memories, I orders several items in Sept. 2014. In Nov 2014 they refunded me one item that was no longer in stock but only after I had sent them several inquiries as to where my order was. Since then I have gone back and forth with them. First they say that it is back ordered, then they were changing warehouses, then they mailed it just be patient. Then I started demanding a refund. This is the most recent message from "Martin"

"Thank you very much for your recent message.

We apologize with this delay and sincerely regret you have not received your order.
We apologize with this delay and sincerely regret you have not received your order.

Since you have a purchased an insurance for this order, we can offer 2 options to compensate you:
1) We can give you a 70% refund
We can refund you in the payment of your order
Or 2) Resend the item for free, but you need to pay 30% of the cost.

We can reship the parcel
In that case please reconfirm your address by filling the details below:
Recipients address Line 1:
City:
States:
Zip Code:
Country:
Contact telephone (very important):
The recipients full name

Please kindly let us know your decision.

Again, we are extremely sorry for the frustration this has caused you and hope that this will set things right.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

I responded that I wanted 100% of my money back."

***UPDATED 4/19/15

THIS IS THE ENTIRE EXCHANGE I HAVE HAD WITH THEM:

Support center >> Ask a question >> When could I expect delivery Questions List
Ticket: T*******641
Order Number: HH*******475****
Message Type: After-sale Order Enquiries /Order Tracking
Subject: When could I expect delivery
Message: These items were ordered on 9/23/2014, when could I expect delivery? I checked with International Bridge tracking and it doesn't even look like anything has been shipped.
Ticket Status: Processing
Full Name: P******* H****
Rosewholesale Customer Support At: 10/07/2014 03:40:51 AM
Dear P******* H****,

Thank you very much for your recent message.

We wish to extend our sincere apologies for the recent shipping delay caused as a result of our extensive warehouse relocation project and high demand request.

We are very sorry for that. It is our fault. Please pardon us.Im delighted to inform you that most of your orders are on its way. Others, we are stocking up actively for you now. When they are Stocked up completelywe will ship them to you as soon as possible.

Do not worry. I checked it for you just now. You will receive most of them about on October 13th before and after. We hope that this is acceptable.

Thank you for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 11/05/2014 11:36:30 AM
Still waiting for my order. Please just cancel and refund my money. The event I ordered these items for has passed.

Rosewholesale Customer Support At: 11/06/2014 02:15:21 AM
Dear P******* H****,

Thank you very much for your recent message.

We are very sorry for that.We really want to help you to apply, but your most of goods on the way now, you will get it soon. We can not control it now.we could not do anything now. We can only appy the two ones not shipped out for you, ok? We hope that this is acceptable.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 11/06/2014 08:13:33 AM
I was suppose to get these items by October 13. I have received NOTHING. I want a full refund. Do not mail me new items. I don't want any of it anymore just refund all my money.
Rosewholesale Customer Support At: 11/14/2014 03:34:03 AM
Dear P******* H****,

Thank you very much for your recent message.

We have applied a refund for YM******* just. You will receive the refund soon.The others are still on the road, could you wait for a few more days? I think you will get it soon.We hope that this is acceptable.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 11/14/2014 11:20:45 AM
A few more dayw? When exactly did all of the other items ship out? I was supposed to have received my items on 10/13/14. I did not. So if the items were shipped so that I was to receive them on 10/13/14 and I still have not received them, then it looks to me like I am never going to receive them. I want ALL my money refunded not just for one item.

Rosewholesale Customer Support At: 11/14/2014 11:23:18 PM
Dear P******* H****,

Thank you very much for your recent message.

I understand your mood at this time, We are very sorry for that.Do not worry. I checked carefully it for you just now.It is still on its way now. Could you wait few more days? If really not get it, we will think about refunding for you or other reasonable deal ways. We hope that this is acceptable.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

Rosewholesale Customer Support At: 11/14/2014 11:28:52 PM
Dear P******* H****,

We wish to take this opportunity to thank you for recently placing an order with RoseWholesale.
We have shipped your order out.

The delivery information, I hope that can help you.

Tracking number: IB*******8075, shipping method: International Bridge, tracking site: http://www.myib.com/Tracking, shipping date: October 05,2014 17:28:27 PM PST
Sku*quantity: YC******* * 1, YM******* * 1, YM******* * 1

Reference number: CN*******3482, shipping method: China Post Unregistered, shipping date: November 09,2014 14:43:07 PM PST, estimated time: 10-25 business days

Please note that the delivery time are only as a reference. The specific time also be affected due to adverse weather or other unexpected reasons. We apologize for any inconvenience.

Thank you for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 12/05/2014 03:42:58 PM
Still no clothes. REFUND MY MONEY! ALL OF IT. There is no shipment coming and nothing was ever shipped to me. There is no way it would take 3 months to ship things. This is ridiculous.
Rosewholesale Customer Support At: 12/05/2014 06:46:21 PM
Dear P******* H****,

Thank you very much for your recent message.

We are sorry to hear that. I have already applied for cross check for you, if really lost, we all hope you get it.We are waiting for the results, Could wait for a little time? Once the results come out, if really lost. We will try our best to apply the refund at once. We hope that this is acceptable.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 04/13/2015 02:10:39 PM
Still waiting for my refund
Rosewholesale Customer Support At: 04/14/2015 09:25:10 AM
Dear P******* H****,

Thank you very much for your recent message.

Had you checked it the post office before please? Please check and confirm the next information, right or wrong please?

Customers: P******* H****, shipping address: XXXXXXX, city: XXXXXXX zip_code: XXXXXXX, country: US, phone: XXXXXXXX

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 04/14/2015 09:40:36 AM
I already confirmed the shipping address back in November 2014 when you first asked. This address is my home address so yes I have checked my mail box since Sept 2014 when I first ordered these items and no it has not been delivered. I am tired of the run around and I want a full refund.
Rosewholesale Customer Support At: 04/15/2015 09:33:38 AM
Dear P******* H****,

Thank you very much for your recent message.

Sorry to hear that. In this scenario. May be lost, if you still not get it. As a valued customer, we will try our best to help you, Will you accept a resend or a refund? I look forward to hearing from you.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 04/15/2015 09:56:24 AM
I WANT A REFUND. DO NOT RESEND. I WANT A REFUND
Rosewholesale Customer Support At: 04/16/2015 07:54:02 AM
Dear P******* H****,

Thank you very much for your recent message.

We apologize with this delay and sincerely regret you have not received your order.
We apologize with this delay and sincerely regret you have not received your order.

Since you have a purchased an insurance for this order, we can offer 2 options to compensate you:
1) We can give you a 70% refund
We can refund you in the payment of your order
Or 2) Resend the item for free, but you need to pay 30% of the cost.

We can reship the parcel
In that case please reconfirm your address by filling the details below:
Recipients address Line 1:
City:
States:
Zip Code:
Country:
Contact telephone (very important):
The recipients full name

Please kindly let us know your decision.

Again, we are extremely sorry for the frustration this has caused you and hope that this will set things right.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 04/16/2015 08:18:40 AM
Why 70% refund. If the parcel was insured then I should get a 100% refund. I am not giving you anymore money so do not send anything else to me.
Rosewholesale Customer Support At: 04/17/2015 08:13:11 AM
Dear P******* H****,

Thank you very much for your recent message.

Thank you very much for your reply. It seems that the package was missing on the way. We hope you can understand it is not our fault since it is depends on the courier and it is out of our countrol.

As we noticed that you did pay shipping insurance for your order, considering your situation, we are willing to apply 70% refund for you and we hope we can solve this problem with you together.

Thank you so much for your continued patience and kind understanding.

Best Regards
Martin

P******* H**** At: 04/17/2015 08:43:39 AM
Again, if there is insurance, that means you are paid by the carrier for the value of the items lost. You get all your money back from the insurance so I should get all my money refunded not 70%