I ordered a ton of jewelry from this co. Which i believe is based in China based on the replies I received and a number of pieces arrived broken and there were numerous duplicate pieces just thrown in and a lot of pieces I ordered I did not receive. After SEVERAL emails over a 4-wk period I still did not get satisfaction from this company and did not get the replacement pieces I asked for so I'm now forced to get a refund which I have not received yet. I will NEVER order from ROSE WHOLESALE again, so buyers beware!
Dear pat d.
We want to start by apologizing unreservedly to you for what has happened.
For the issues you mentioned.We will contact related staff to confirm the problem.
Please be rest assured that once we confirm the issues which might be caused during the time of shipping, we will resolve ASAP. For the details, we will send you an email for the details, please check and reply, hope we can resolve soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosewholesale Customer Service