PAOLA C.

NEW FOLLOW UP WITH THIS COMPANY

COMPLETELY PISSED OFF. After I clearly cancelled my unasked for membership, filed a claims with my bank, AND got a new debit card after the inconvenience I had with them, they still managed to somehow withdraw $39.95 from account. HOW DOES THAT HAPPEN? I never provided them with my account number so how did they manage to withdraw money from this new card?! I called and got hung up on twice. I called a 3rd time and the lady I spoke with didn't even know what to tell me to justify this. She kept saying "that's weird" instead of providing me with an explanation. They continued to send me emails with their "special offers" after I repeatedly told them to make sure I have no ties with them whatsoever. Once again, I filed a claims with my bank and should be expecting a reimbursement on their behalf in about a week. HORRIBLE EXPERIENCE EVEN AFTER CANCELLING WITH THEM! DO NOT USE THEIR COMPANY. SAVE YOURSELF THE TROUBLE!

If I had the option of giving NO stars, I would. First of all, they trick first time customers with their $10 deals for first time buyers and what they DON'T tell the customer is after you place your first order, they will AUTOMATICALLY withdraw $39.95 every month for becoming a "VIP member" without the customer even knowing they did so! Not only did they withdraw that amount from my card but also charged me TWICE I immediately called to complain and I received HORRIBLE customer service. The representative's name was "Crystal" and she kept giving me the run around on the situation. I repetitively asked her why they charged me TWICE and why they have this hidden fee/ trick for first time buyers. She appeared to not have the slightest concern on the situation. She told me I can call my bank if I wished. Now I have filed a claims with my bank and have to wait an entire week to get my $80 reimbursement. Pathetic! FIRST AND LAST TIME EVER BUYING FROM ShoeSCAMzzle.