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I sent them a lot of maternity clothes(used like new), kid clothes, and toys. I have to say that most of them are nearly in excellent condition and ok brand like GAP baby-kid. My daughter wore them just a few times some of them never worn but no tag. I stuff them in one box. Weight over 70 lbs and guess what.? Most of them. 3/4 of my items were lost.
They listed some of my stuff at the beginning and I was told that. There will be more lists on the web site... but it never. I tried to contact them few time asking about the rest of my stuff. Finally, the third time they replied me. And said they would locate them and in the next day. I got another email. Said. They lost them but they would give me $50 instead for lost items. OMG! That's box was super big. It was over 70 lbs. all of them are in the same box. How could that be. That you lost some and can list some? I was so very disappointed with this website. No more business with them. Never and ever again.
Ranee S.'s review of Swap.com earned 12 Very Helpful votes
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This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's...
Ranee: I am so sorry to see this rating after dealing with our Customer Support Team. We truly put the customer first, and I am sorry you don't feel like this happened this time around. I wanted to personally reach out as the Director of Customer Experience to see if I can help in any other way. I know you've been in contact with Matt, but please let me know if we can still turn this around for you. Many thanks and apologies one more! ~Michelle Thompson