Pam H.

Ordered November 8th. Order has never shipped according to UPS and they refuse to cancel it. I'm out $77.

Since Thursday I have respectively spent 47 minutes, 38 minutes, 19 minutes, 27 minutes and 9 minutes on hold (as well as several more calls my mind is blocking out) to Consumer Cellular. I've been to the library twice to use their wi-fi to download a fix as well as my neighbors living room. Nada. In addition I've listened to one rep complain how he arrived for work but no one had opened the building and another complain that he was really tech support (but didn't fix my problem) but if there were no tech calls he was to handle customer calls and if the were none of those he was supposed to make sales calls. Once they bumped me up to "concierge service" (read PITA and I don't want to deal with them) where I could hear thirty other people talking to customers. Phil in concierge did nothing for me and was not amused when I suggested that as a concierge he should at least have his own cubicle.

I just got my free box which was truly free. Can't say that I cared much for it. I find it odd that the initial box has two snacks with dried fruit. I do not care for dried apples or bananas so that was a bust. The herb crackers were vastly overseasoned. I like the black pepper pistachios, but when I went online to make my choices black pepper showed up a lot in the products.

I went to cancel and they asked if I'd try one more box for $3. I said yes and will hope that when I get something I choose it will be better. A little surprise in a box for $6 seems fair enough to me and I don't think that they are scam artists. They could make better choices in the free box though.