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I've placed approximately 5 items (handbag, shoes, dresses) from Ideeli. I haven't had any problems. Each item arrived in the timeframe posted on the website and was the correct size/item. The only issue I've had is that some items (1 pair of shoes and handbag) were below the level of quality I expected. However, I have not yet dealt with customer service, so I can't offer an opinion.
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Hi Pamela,
Thanks so much for sharing your feedback here on Sitejabber. I'm happy to hear that you're enjoying your ideeli experience. Though I'm truly sorry to hear that you were unhappy with your shoe and handbag orders, we do stand behind the quality of all of our featured items. That said, our goal is for you to always be happy with your purchases, and we're very willing to help if you're not. If you believe you received a possibly defective or damaged item, can you please e-mail your order details to support@ideeli.com? We'd be glad to further assist. Thanks!
Best,
Jason Faria
Customer Service Manager