I love ordering through internet since i don't like the inconvenience of going to the store and trying to find a parking not to mention the cost of the gas. So far so good until i have encountered this site. My order took forever to come for onething. If you like to spend so much time trying to figure out on how to return item, this is a perfect site. They don't make it easy at all. And do keep in mind your credit card will not be credited for your return item, you will have credit with their store. Unbelievable. Now i am stuck and had to buy something from aideel. I had to read other people's comment trying to find the phone number where i can talk to someone because i needed help. No phone no. On the packing slip whatsoever... i was ready to call bbb for this. Terrible experience. I will just try to use my credit from my return since it 's their policy to keep peolple's money for return and not ever ever will use this site ever again...
Hi Pamela,
Thank you for sharing your experience. I'm very sorry that you haven't had a good shopping experience with us. Please reach out to us with your order number at support@ideeli.com so that we can work with you to resolve this issue.
Best,
Jason Faria
Sr. Manager Customer Service