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Absolutely do not buy from SSense if you live in US and have any reservations that you may have to return the item. No receipt comes with package. Customer incurs the full burden of return. SSENSE reserves right to refuse return. So many unknowns, cost of return, customs, and time. SSENSE agent admitted to me that most American customers do not like SSENSE return policies. Compare Net-a-Porter for great customer service and customer friendly help.
Pamela H.'s review of SSENSE earned 8 Very Helpful votes
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Hi Pamela - We want to apologize for the the delay in responding to your review. We don't usually send hard copy receipts in the package because we send them via email once the purchase has been made. Did you want us to resend yours? If so, please let us know what your order number is, and we'll take care of it right away. We know that US returns has been an on-going issue for a lot of our customers, so we took this into consideration, and are now offering free US returns. You can see the updated policy here: https://www.ssense.com/en-us/customer-service/return-policy. We've also spoken with our Customer Care team, and will be making changes to improve our communication with customers. Thank you for your feedback. - SSENSE Customer Care team