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Paige T.

Contributor Level

Total Points
81

1 Review by Paige

  • UrbanOG

11/14/14

Talk about absolute inconsistency. I usually never post reviews about websites but I'm so angry with urbanog that I decided people should know what a scam it is. The first time I ordered from them, I didn't have any huge problems, with the exception of their customer service vein horrendously rude. But other than that I for my order fairly quickly and loved my shoes. HOWEVER the second time I ordered from them was an absolute nightmare. And as much as I love the shoes they have, I plan to never order from them again. First off, all orders to Canada are final sale. That being said, I placed my order with them and about 4 days later they finally got around to processing the order. Then, another few days go by and I get an email from them stating that one pair of shoes that I ordered (I ordered 2 pairs), had a slight defect. They sent me pictures of what looked like a slight scuff mark or glue stain on the outside of the shoe. As a compensation if I chose to receive them as is, they offered me 30% off that one pair of shoes. I took the 30% off and told them I'd take the shoes anyways since faux suede shoes like that scuff easily anyways. I received them about a week and a half later, after having not received any notification as to wether or not they had even been shipped out. Upon the arrival of my shoes, I had to pay an additional 20$ at the door for "brokerage fees" which I hadn't had to the first time around. So at this point my order cost me 60$, which for the same amount I could have boughten the EXACT same shoes at a store down the street from my house an obviously has them the same day. So I decide to suck it up, it's only 20$. I go to try on my shoes, and what do I see? Not ONE but MANY defective marks on the shoes. Had I known the shoes looked like this all over I wouldn't have bothered to buy them. Next, I put them on and stand up, and what do I notice? That they're almost a full size too big! That being said, I have a few other pairs of shoes by the same bran in the same size that I ordered (7.5) and even my heels that are different brands are ALL 7.5. I decided to go to the store by my house and try on the same shoes that I ordered to ensure that it wasn't a manufacturers defect that the shoes were so big. Upon asking to try these same shoes on in a 7.5, the sales girl advises me to try a half size smaller seeing as they are made large.
Now in my opinion if the shoes are not made true to size and are intact slightl larger, isnt that something that should be mentioned in the description of the shoe?
So all in all, I had to wait forever for my shoes, they were more than just "slightly" defective, and after all that they're not even wearable because they're huge on me. So I'm basically stuck with a pair of shoes that are huge on me, that are not returnable AND I can't even try and get some of my money back by selling them on eBay because they're completely ruined!
I have ZERO intentions of ordering from them ever again and I would advise everyone else to save themselves the headache and money.

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