Paige M.

I was absolutely furious with my encounter with JustFab. I have only (was) a member for less than a month and have had nothing but issues. I had ordered two pairs of shoes initially and there was a delivery issue. For some odd reason the post office was unable to find the addresses provided, which made zero sense being that, I have had several packages sent to the address provided. A month passed (no exaggeration) with not a single email, call, or credit applied to my account. As I'm highly busy individual I wasn't able to call sooner. When I called, each representative had zero concern/empathy towards me. I asked to cancel service and was hung up on, given the run around etc.(Mind you, not once was I irritate! Finally they cancelled and decided to refund me. Before leaving, I asked to have my address changed, so that I could receive a wishlist order. Yet again, they did not deliver (my address change nor package). When I called for the third delivery, the rep. Said he would resend the shoes on rush, but needed to update my address. Sure enough he me a promise he couldn't keep, because the shoes weren't available. I'm washing my hands of JustFab and I certainly wouldn't suggest them to ANYONE! Best of luck shoppers and management consider retraining your employees.