Paige B.’s Reviews of DressLily & more

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12/1/14

If I could give no stars, I would. JUST DON'T! This site is awful and returns are impossible. Take FOREVER to receive and the material sucks, they are unreasonable with getting in contact with, and make you send PICTURES to prove what's wrong! This is a Chinese scam, I AM TELLING THE WORLD! I am beyond frustrated! AND the dress was missing buttons, stained, and see-through! Good heavens! And for all those stars we have to fill out, they would honestly all be in the negatives if I could! Absolutely poor service and unreasonable returns (after weeks of bantering they said they would take the dress back, although they didn't see the problem, IF I paid the return shipping to China, yea right! That's more than the dress even cost!). Value is the most accurate, because you get exactly what you pay for! A cheap, thin material-ed dress, and the pictures on the site are of the designer-quality they take from other sites and mags. Shipping took a LIFETIME and as previously ranted, the quality SUCKS.

Tip for consumers:
Just don't... seriously. Don't try. Be smart and just shop with a different site. Not sure about dresses, but I can honestly say, use JustFab for shoes! Their shoes (and jewellery) are great quality and returns are so simple! Love them and truthfully have about 4 pairs of shoes from them! :)

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CustomerService R. – DressLily Rep Over a year old

Dear Paige B.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com