In February 2012 I purchased the full 3 year package from this company that cost me $399 plus cents. Month after purchase I had a problem with the computer and tried to get in touch with them through various telephone numbers that were posted on my contract. I also wrote an email to get whatever information I could get from them. I was not able to get a hold of them and never received the support promised me. I'm writing this report on November 26th 2014 because I already have given up on getting any type of satisfaction from Pccare247! Because of this experience, in my opinion I was ripped off! For this matter I am letting you know. Please be the wise before you use Pccare247.