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DO NOT send in your clothes.
I agree with what other users say.
1. They randomly selected items from my box, and there were equally valuable items among the "rejected" items.
2. They listed so many of my items wrong, including a listing of a women's dress under boy clothing
3. When I asked them to review my box, they said they will contact me in 5 business days, then didn't. When I contacted them, they sent me a long yet contentless emails (stating how they appreciate my business, but not giving any answers to my questions).
I think that they reject items on purpose, and ask for a return fee so that people would donate their clothes, and they will sell them.
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This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's...
Thank you for your message. My sincere apologies for not reaching out to you sooner. I apologize for the delay. This morning my manager and I reviewed your unaccepted items. We are adding a black maternity dress from Motherhood to your account. Unfortunately, we can not add the other items as they are stained, worn and unsupported categories (Bras) They are tagged with our dots that explain the reasons for nonacceptance. We are shipping them to you today.
I apologize for the listing errors. These should not happen but we are happy to correct them as soon as we are notified. The beautiful maternity coat was a brand that our staff was unfamiliar. This error was easily corrected when additional information was given. We appreciate your assistance when you are pricing your items. Any additional information you can provide on your items makes for a better listing which in turn means better sales for you.
Please let us know where you would like your returns sent. Please accept my heartfelt apology for the errors. We work very hard at Swap.com and take great pride in providing a positive experience in consignment sales.
I can be reached by phone at 630-296-0146 if you would like to speak to with me personally. We are available Monday thru Friday 8:30 - 5:00 P.M. CST.
Best,
Matt
Manager, Customer Experience