Osvaldo G.

Ordered a GPS, got it two and half weeks later to find that the windshield attachment piece was missing. Customer support (after waiting an average of 25 min) told me that I could return the product and I would get a full refund. I asked them to tell me something new, since I knew all this already, plus that answer didn't solve the problem at hand. I really wanted to keep the item, in part because I had a trip coming up the following weekend. Then they told me that I could contact the manufacturer, since the product has a one year warranty. Who should contact the manufacturer? Am I being a nuisance by demanding service for something that I paid for? They don't know how to solve these issues. Serious companies will ship you an expedited order with a new item while they wait for the return, not after they receive the returned merchandise. It seems that going above and beyond to appease rightfully upset clients is not one of the core values of this company. No wonder you find many negative reviews all over the internet. Never again. I wish good luck Groupon, but you are going to need much more than that to stay afloat!