I placed a small order for 2 rolls of flat metal strips. My husband calls them plumbers tape/straps. They shipped us only one yet charged us for both. What a nightmare trying to get it resolved. When speaking with them you are connected to some call center in another country. SHAME on HD for not keeping jobs in the USA... after all we are the country that supports them. Anyways it was just a horrible experience, not help from HD, could hardly understand most of what they were saying. I ended up having to dispute the charge with my credit card. In the future if I ever need anything from them I will walk in.