Oli D.

My first point is rather than Modnique paying companies to post fake 5 star reviews, they should use that money to improve their business.

Now to my experience, I ordered 2 identical Guerlain mascaras a couple of weeks ago and received them yesterday. Neither was in a box, only in bubble wrap bags. I took the first one out and noticed scratches over the tube, I wasn't impressed but I let it go. As I was opening the mascara I immediately noticed that it had been opened as the brush came out extremely easy, which doesn't occur with a new mascara. And then came the icing on the cake, the tell tale sign of a used mascara, build up around the outer rim of the tube. What kind of company sells a USED MASCARA to a customer? Brand new mascaras should be thrown out after 3 months because the antibacterial component is no longer effective, and that's a brand new one that hasn't been used by anyone else, yet here's Modnique selling me a used eye product, totally disregarding my (and I'm sure others) well being.
So I took pictures of the two mascaras (the other one looks fine, but there's no way I'm using that one either) and sent them to Modnique. They did get back to me straight away, apologized of course and then gave me store credit. So I pay with a credit card, get sent a used mascara, and I end up with store credit? How does that work? I didn't change my mind to be given credit, Modnique sent me an unhygienic product, so why do I have to pay for their disgusting mistake?

I have made many purchases with them in the past, have had minor issues, but I let them go. There is no way I will ever make a purchase through these guys again, they've really crossed the line on this one. Just disgusting.