Olga N.’s Reviews of Groupon & more

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“The bodum bistro double wall cup 15oz is listed at...”

5/15/14

The bodum bistro double wall cup 15oz is listed at originally $58 and they are selling for $40... After doing some online research I have yet to find an original price of $58 even on the bodum website the mug goes for $40. So it is a little fishy that their original price is $58, when that price doesn't exist anywhere. I even found them for $40 with a 15% discount on another site... I contacted the chat now crew and the representative was just dismissive, no help at all. I thought ideeli was supposed to be a discounted site with the best prices. Not the original ones..

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DeeDee L. – Groupon Rep Over a year old

Hi Olga,

Thanks for reaching out to us about your concern here on SiteJabber. I'm sorry for any confusion surrounding the Bodum Set of 2 Bistro Double-Wall Mugs. The MSRP is the Manufacturer's Suggested Retail Price. That price is the highest price that it can be sold for by any retailer, but they can sell for any price that is lower than the MSRP, but never anything higher.

I'm going to notify our buyers that the pricing that we have the cups selling for are same as the manufacturer's website since we do try and stay competitive. To apologize for this inconvenience I've placed a $20 voucher into the account you wrote to us from on the live chat. It is valid for one year and good towards any future order. Please let me know if I can assist you further. Thanks for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service