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Ole U.

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1 Review by Ole

iHerb

  • iHerb

“I ordered some superfood from iHerb.com to my address...”
4/5/13

I ordered some superfood from iHerb.com to my address in Norway about one and a half months ago. For some reason unknown to me the package got stuck in the customs and returned back to iHerb.

IHerb refunded some of the amount I payed, but decided to keep 20% for them self in addition to the shipping fees. With goodwill I can understand the shipping fees, but the 20% of the order they did not refund is flat out bad customer relationship policy. What disturbs the most is their very impolite way of telling me this, and their total lack of wish to sort it out to end up with a satisfied customer. They even stopped replying me.

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