Oji O.

I've been a customer of IGE.com for more a couple years, and until now have had no problems. But now? Buyer beware! On February 16,2014 I placed an order for 5K platinum, at a cost of $49.99. Luckily I went through PayPal, because three days later, I'm still waiting. I got no response from several emails. Also, the website looks like it has Live Chat, but IT HAS NO LIVE CHAT. I tried every means to get a Live Chat window, but it never happened. So I opened a Dispute with PayPal, and almost immediately, guess what? I get an email from Louise in IGE's customer service department apologizing for their slow service, and begging me to give them one more opportunity to make it right. Same exact words as others here who have had problems with IGE. So I reply that I want what I paid for. Simple. She replies back that I need to close my dispute with PayPal first. Again, BUYER BEWARE. If you close your open dispute, YOU WILL NOT BE ABLE TO OPEN IT AGAIN. You've been warned. Luckily, I did not close the dispute, and instead sent her another email stating the reasons why, and telling her in no uncertain terms that because IGE ALREADY HAS MY MONEY, there is no reason to close the dispute until I get my plat. Simple. Straightforward. Fair. I'm still awaiting a response. Don't think I'll get one, though. Now I'm left waiting a few more days until I can escalate my dispute to a claim. You better believe that I will, too. I'm out $50, with nothing to show for it. I'm just glad PayPal stands by its customers. So, once again for the hard-of-hearing: DO NOT USE IGE.COM! YOU WILL BE SORRY!