- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I received half of my purchase today (8 day wait in total, pretty great) however the other four idems are still processing? Not okay. I called and emailed. No luck. Tell me something soon rosegal
Nunu J.'s review of Rosegal earned 2 Very Helpful votes
Nunu hasn’t received any thanks yous.
Nunu doesn’t have any fans yet.
Nunu isn’t following anybody yet.
Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Nunu,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Regarding your order, we have sent you an email, please check it and we will solve all the issues to your satisfaction.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service