N R.'s Profile

I am astounded that this place is still in business.. kind of, granted that they can stay open by STEALING FROM YOU!

I booked a round trip flight out of SFO to London Heathrow; I made the flight into London, but discovered the night before while I was attempting to check in online that my return trip had been canceled. I immediately called flytelligent and spoke with the manager of the office – Sam. I asked Sam why my flight had been canceled, and he was unable to identify the reason of the cancellation. He asked me to hold so that he could call his "consolidator". After waiting for him, he explained that it was the airline that canceled my flight. Since I had to be back the following day I bit my lip and paid the fee. I still don't have an answer as to why the trip back was canceled. I paid. I went. I got stuck… Long story short, I was forced to pay a $400 "reissue fee". After paying for the reissue fee, and returning back to the States, they hit MY COLLEAGUE'S CARD (they ended up paying for the booking when we booked the trip) for another $160 stating that they misquoted me the ticket price when they originally confirmed the booking and that they were dinging me because my friends credit card was declined a couple times when we were booking (the bank did not allow the charges to go through because of fraud protection). I later learned the day of the booking that the credit card company placed a hold on the card because flytelligent had made four different charges to the card holder before we even confirmed a booking with them. Flytelligent has been unable to tell us why they did this in the first place. It took two days for them to reverse those initial charges!

To make things even funnier, they admitted that they attempted to charge that card holders credit card first but since that one did not work (they shut it down to flytelligent), they used mine since it was wide open. I informed them that even though they had my information, it did not give them a right to just go charge a card. They apparently don't agree.

I have already started a fraud complaint with VISA/Mastercard, and my next step is the Better Business Bureau. Care to join??