Nova A.

Customer Service is bad! It's either they are not trained very well or their system is ancient.

I ordered 2 boxes of Thyro-Slim. When I checked my order online, it seems like they will be shipping my order separately because I am able to track each item separately. When I click on the tracking #, they are both the same. So fine, I expected 1 package which should includes 2 boxes.

When I got the package - I only got 1 and when I checked online both quantities were marked delivered. So I emailed customer service. Guess what they replied to me - they said they cannot do anything anymore since tracking says shipped. OMG! I almost fell out of my chair. I replied back saying how come since I only got 1 - where is the other one. Clearly they made a mistake. What happens next almost killed me. I emailed them back and got replies from 3 different persons but the with the same content:

Hi Nova,

I'm really sorry about the trouble, and I'm trying to find a solution as soon as possible. I'll be sure to update you within the next few days with any progress (and hopefully some good news).

If you need anything in the meantime, please let me know.

Oh no! I replied to the 3 emails and I attached the packaging and the packing slip. Problem is very simple. I ordered two. You shipped me 1, then just let me know when the other one will ship. Until now - I have not heard from them.

If only they understand their system, it would be easy to check the order - how many I ordered. How many was shipped, what is the tracking #. Clearly, they will see that they intended to ship me 2 packages but they only sent me 1 but they put the same tracking # on both. So it appeared that both were shipped. I can't even call them.

STAY AWAY! Very poor customer service. You can't chat with them - I waited to be connected for almost an hour. Email replies are standard spiels and on the phone - representative is struggling to communicate to you.

As of today - I have not received my order yet. This is after one month of ordering.
When I said that I will just get a refund - the rep said she can but less the tax that I paid. This is crazy! Why pay tax when there was no sale at all. They are scheming customers for money. Business practice is shady!