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NOPE K.

Contributor Level

Total Points
80

1 Review by NOPE

  • EconomyBookings

7/27/15

I booked a car withrough this group and pre booked my excess insurance but when i arrived at my pick up they would not accept my access insurance and i had to pay 18 euro a day on top of the £130 i had already paid to group booking. When I came home i sent an email to them and got a statement back not an answer but a staement quoting i could have cancelled this prepaid before i went How can you cancel something you have been sold that you may need without been aware that the car rental comapny do not accept their excess cover DO NOT USE THIS COMAPNY

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Suppport T. – EconomyBookings Rep

Dear Customer,

Thank you for your letter.

Please be informed that at the time of booking the client has the opportunity to choose additional options, such as Refundable or Full Excess Protection which covers the expenses for the amounts up to 750.00 EUR or 3000. 00 EUR of customer security deposit in cases if the clients have made the damage to the rented vehicle.

Please pay attention that rental vehicle provider is not aware of the Full or Refundable Excess Protection been bought by customer and can offer local Supplementary insurance on a pick up. Local Supplementary insurance is not mandatory and you may choose whether to buy it or not.

If you will need any further information please do not hesitate to contact us via e-mail support@bookinggroup.com. We are more than welcome to help you and to make our service better for our customers.

Kind Regards,
Economybookings.com Team

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