noneac a.

Buing in asia i am skill as i closed many deals. That is allowe me make that recenzion and raise strong warning before you will lose your money.

I got strange experience which is introduce ali as BIG MOUTH company.
Promissing protection, money safety... and much more, but reality is different.
It working until seller is not smart enough.

I lost 315USD and got back 50USD.

I ordered toy, led bulbs, SSD drive 256GB, two mobil pohones (sum 418USD)
In package i received toy, led bulgs, SSD drive 128GB (sum 100USD)
Do you think Ali is interested what was inside?

- opened dispute: without logical reason closed = close explanation - i did not provide suficient evidence: D
- opened dispute resolution escalation: resolution same
- 10 x complaint on online support (they are good to promiss - but service is zero)
- negative ratio of seller - seller know how to remove - i seen more buyers complaint about cheeting - 100 percent positive - so what is wrong

Now some details of progress:
1 opened dispute
After extremly long time (5 - 6 months) closed as i did not provided suficient evidence :D - what to provide if i have nothing
I provided evidence for all possible things
In my oppinion is seller obligate provide evidence. The did not provided anything else than one valid tracking number.
So, if package will be send even empty - seler win

2. I open complaint
Resolution was same as 1 dispute
Again i did not provided suficient evidence
And more - they told me i did not replied to mail. That is some trick because i am very sure i did not received anything.
That was repeated many thing - promissing mails and nothing happened.
In my oppinion is online support only psychological game. They ensuring about progress, but in background they doing nothing.

3. complaint to online support
They promissing, promissing and promissing
Psychological solution to keep problems under control and delay till is reclamant tired and leave complaining.
They speaking with general trainin: what is your name (personalize to you), i understand you problem (ensurance they got your feeling), i will help you (you will get false feeling they going to help you), we will resolve issue soon (again false feeling they going to resolve)
Again promiss mail - but nothing will be send.
After tenth complaing, everyone will leave complaint.
And that is fundametal of online support.

Logic of ali in my case:
- seller said - they send all
Togehter with this they agreed refund 50USD - if that is even not suspicious
- send package had officially by documents 0.3KG
Not need to be specialist to know that two pones are more heavy - ali is not respecting that fact
- seller affirmed about next package with phones (in personal chat)
Again, ali not respecting that fact

About seller:
I got seller fully negative rating.
Than after some time i checked they ratio - 100% positive.
Though they had many complaints on their company wisible with negative ratings.
$#*!ing rating on aliexpress not working or?

On the end it looks, i am not cheated by seller but by ali.
When seller know how, they can cheat you - or maybe sellers cheating are part of ali and are covered by them.

Ali verification looks from my point of view like this - if seller send you something = you received ordered things.
Doesnt matter what you really received. Valid tracking number which came to your home mean, you got your order.

Conclusion:
If seller cheat you with suficient trick, which is not difficult, ali will not help you.
In my oppinion is ali best way how to lost money.
ONline support is gag full of promisses.
Sellers ratio is for fun.
Fundametaly you have not chance make complaint.
For example eBay is fully different service quality.
Ali is only web portal providing deals with very basic and even poor dispute.

I lost directly 318USD, refund 50USD
If i will count time spend with dispute and all complaints - i lost more than 1000 USD on the end
Fully i lost more than 1300 USD on ali and resolution is not more than bad feeling.
By ali proceeding i was sure i lost them in dipute without chance got them back.

Together with this i discovered that cheating sellers are growing, which is signing that ali is really very weak safety.
If seller do trick - will not lose anything. If you are cheated - you risk your money.

I not recommend that provider with strong warning.