Noelle G.

Well I took the route of e-mailing Taryn W. BEFORE I decided to post on this website to give atgstores the benefit of the doubt. Since it's been a week and she hasn't e-mailed me back I guess it's time to go here.

I echo the stories of everyone here. This company is AWFUL and really needs to be out of business. I am so grateful that my purchase was less than $50 and not like these people on here who are out in the thousands to this company.

I ordered 2 pairs of curtains from their website that were really cool looking and were in a "swiggle" pattern (I guess that is squiggle.) They took my 46 bucks and I subsequently received 2 very plain black curtains that looked nothing at all like what was on the website and, to boot, the invoice from "Beacon Looms" the manufacturer showed that the curtains were actually $13 each so I'd been charged double the price.

I promptly contacted atgstores and was told that I would get a return label and I asked the representative to contact the manufacturer first to make sure the curtains I wanted existed. Before I had returned the curtains I was sent 2 more sets of curtains that were the same wrong curtains! So now I have 4 pairs of curtains I don't want.

I took the advice of a poster on here and contacted the manufacturer at Beacon Looms directly. The woman there, Esther DeSalvo, was EXTREMELY HELPFUL to me, responding the same day to me and stating that she contacted atg stores and told them that the fabric swatch they had on the website was not representative of their product. As of this writing it has been a month and half since Esther told them this and the wrong item is still up. Esther kindly e-mailed me a PREPAID return label for all 4 pairs of the curtains and said that, once Beacon Looms had received the return, she would contact atg stores and tell them to give me a refund. So Esther contacted them and she told them there was a "problem with their system." She contacted them a few weeks later at my request and then told me that everything was straightened out and my money would be refunded.

Now this is the part that kills me. I waited about a week and didn't get my refund so I contacted them on the chat feature. The person there said that there was a "credit memo" on the file and she would have to e-mail her customer service manager so they could issue a refund. She also said that, there was no credit memo for the other order (of course there is only one order, I was just sent two packages) so she would have to look into that and get back to me. That was 2 weeks ago, no refund, no response to my e-mail to Taryn W, no getting back to me. I think that I have been very patient and given this company the benefit of the doubt before posting this review. Just shows, doesn't matter how large or small your item, this company doesn't give a crap about its customers and needs to be SHUT DOWN!