Noelle C.

Per my conversation this evening with a "manager" I am relaying in writing my great dissatisfaction with your product. I have filed a report with the better business bureau, attorney general's office, and the greater public in any way I can. It took an hour to even let me know my order was canceled. My funds are not being returned for 3-5 day which means they are not available for me to use to get the food you did not produce. As I shared with your manager, I made sure the restaurant I chose delivered to my home. Your site said it did to the end that a delivery fee was included. I DOUBLE CHECKED THIS. I placed my order and received the message that the order had been received. I received a time of delivery. An hour later, after waiting for food to arrive, I received a phone call from a very undertrained employee who made sure I knew it wasn't her fault or he problem I asked to speak to manger who blamed it on HIS customer the restaurant. I will be sharing my communications with them as well so they know how they have been represented by your product. You need to reconsider taking people's money before the product is delivered so that if there was a problem they would not be inconvenienced by not being able to use the funds they identified for their food purchase. This is a terrible practice. I was told "we are not a bank" and "the restaurant changed the delivery boundaries". Neither of those excuses got me food this evening. I will be sharing this experience far and wide and have asked for an investigation through the BBB and AG's office.

First and Last time Grub Hub Victim