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noam p.

Contributor Level

Total Points
89

1 Review by noam

  • Shoes

8/29/15

I have been buying shoes from shoebuy.com for years, they always had free returns. On August first they QUIETLY changed this policy without telling their customers. I did my customary back to school order. I ordered a few sizes to see which fit and when I returned the others i got hit with 70 dollars in "restocking fees" 6.95 per shoe. When i asked for a one time waiver, they were obnoxious and unwilling. They would not explain why there was no notice. When i told them their website still says free returns they said that was due to cookies. I will never be using them again, and neither should you.

Tip for consumers:
6.95 for restocking fee

Service
Value
Shipping
Returns
Quality
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Darren I. – Shoes Rep

Hi Noam - Thank you for your feedback. Our policy now focuses on free exchanges because we’re certain we can find the right match for our customers. Exchanges are free, and you can select from any of the millions of items on our site. We do appreciate your business and hope to work with you again in the future.

noam Has Earned 9 Votes

Noam P.'s review of Shoes earned 9 Very Helpful votes

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