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nina s.

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1 Review by nina

Beyond The Rack

  • Beyond The Rack

“I ALSO got an email saying I owe them $15!”
12/16/13

I ALSO got an email saying I owe them $15! I ALSO tried to contact them via phone and the line is ALWAYS busy... Should we worry and check no one has used our names for identity theft?

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BeyondtheRack B. – Beyond The Rack Rep

Dear BTR Customer,
Thank you for contacting us.
We apologize for the confusion with the email we sent you. Please rest assured that you do not owe us any money! In fact, the "balance" is a credit on your account, visible on the top left hand side of our website when you log in. This credit is ready to use and will automatically apply towards your next purchase.

If we have not addressed all of your concerns, please do not hesitate to contact us.

Again, our sincerest apologies for any inconvenience this has caused. Wishing you happy holidays and all the best in the New Year.

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