Nina K.

I ordered a bridesmaid dress from this site (as did my sister) and the dress was cheap and didn't look elegant. I submitted a request to return the item and they told me they would not return the item because it was customer made. I ordered a size 8 from their website. I did NOT do a custom order. They responded that each dress is custom made to order and due to this, they will not return it. What a joke! As I become more frustrated with them, they then said they would give me back 60% of the dress value but I would have to pay for shipping! Again, a joke. My sister ordered the same dress with the same issue. She also complained and told them she was going to have AX investigate them for fraudulent return and have them deny the charge. She received a response back saying they would give her the full money back, but not for shipping. I then emailed them in response to her response and they totally did not give me the same service. They still stated I would only get 60% back. What a joke! Inconsistent return policies and management decisions. DO NOT BUY from this company. Service is horrible, no communication other than email, and light weight fraudulent on their return policy and procedures for handling customer issues.