Nina B.

I am never making a booking with Cheapoair again. They are very incompetent. I made a flight booking from Cincinnat-Sharjah, UAE in September in which they changed multiple times. Each time they modify your booking, they e-mail you and ask that you confirm. First, they changed the time of my first leg, Cincinnati-Chicago, by about an hour. That was fine with me, so I e-mailed the e-mail address they told me to with "I accept these changes" in the subject line like they told me. I even got what seemed like a confirmation e-mail.

Then, a week before my trip they again change my first like to 6:30 a.m. which I could not do. How inconvenient is that to do to a person? I could not take the earlier flight, so I called and asked about why I had been switched. They had no good explanation for me. So then I called the airline directly and they said I was still on the 6:03 p.m. flight. What the heck? So I call Cheapoair back and first, they don't seem to believe me. I inform them that I spoke to the airline directly and I'm on the flight. "How did they know?" "Um, I gave them my name and they looked it up in their database. I imagine most or all airlines have that sort of thing." "Well, we don't have any information about a 6:03 p.m. flight." "Well, the airline does" as I'm thinking "and I'm pretty sure I trust them more than you." At one point they even suggested the person I spoke to at the airline was incompetent and looking at wrong information. What the heck? FINALLY, after like 20-30 minutes they decide they should call the airline to check on this. After being put on hold for another 20 minutes, they come back and inform me that I am on that 6:03 p.m. flight. They are very sorry.

First, this was a very unnecessary waste of my evening. Two, it seems like they have very incompetent systems and communication with the airlines. I wonder how many other people were screwed over due to similar miscommunications. I am never booking a flight with them again.