Nils H.’s Reviews of Booking.com & more

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“Booking confirmation was never received”

2/21/14

Booking confirmation was never received. Just received the noshow cancellation cost. 503 euros out the window. No reminder was sent either. I used hotels.com for 4 other reservations and was very happy.

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Bookingcom T. – Booking.com Rep Over a year old

Hello Nils,

I am sorry to hear about this. Booking.com does provide an email confirmation to the email address that is provided on every booking, I would suggest you check your spam/junk file. While Booking.com does not provide guests with a reminder, we do allow guests to log into Booking.com to manage their bookings. Once logged in, you will see a list of all upcoming bookings and details. Guests do not even need an account, as they can use the booking number and pin code provided in the confirmation.
Can you provide your booking number so that I can look into this further? You can post it here, or email me at customer.web@booking.com (please note your post in the email).

Regards,
Kristen
Booking.com Customer Service Team