Nikki W.

I ordered a desk from Wayfair on Sept. 5th and got 2 day shipping because it was needed right away. The desk arrived on Sept. 10th with 2 broken pieces. I notified Wayfair and was told I would be sent replacement parts. The next day I got an email saying it would take just under a month for my replacement parts to arrive. After many failed emails trying to have the shipment moved up I finally gave up and just waited the month for them to arrive. 3 days after the parts were to have been shipped I sent them yet another email asking if they were sent, because I never received the tracking info. The next day they emailed me saying the parts were on backorder until the middle of Feb. Which is almost 6 months since I first placed this order. I ended up canceling my order after waiting an entire month thinking that replacement parts were being sent.

This desk is still for sale on the Wayfair website with a backorder date of Nov. 11 it makes no sense to me that people can order this desk and have it by Nov.
But when I receive a broken desk I can't get replacement parts until Feb. I will never purchase anything from this website again