So far so good. I ordered a pair of taupe boots. The order process was easy but I will say, if you see something you want, you better jump on it quickly because items seem to sell out quickly on this site. Payment process was easy- I used Paypal. Communication was great-they notified me via email when the item was shipped. I received the boots within 7 days of ordering. The boots were packaged well. They boots are awesome! Great quality and fit. I will be ordering from them again.