Thumbnail of user nikkij13

Nikki J.

Contributor Level

Total Points
189

2 Reviews by Nikki

  • RueLaLa

3/23/16

Not sure how so many people have had such negative experiences with this company. I've been shopping with Rue La La regularly for about 3 years, averaging about once a week. I've placed several hundred orders spent thousands of dollars here and have never had a true problem a single time. In the off chance that a return is needed, the process is simple, quick. I've opted to receive both store credit and credit account return. Always prompt service. Final Sale items have always been clearly marked. One time I did have an issue with a Final Sale item - the sizing chart displayed on the site did not match the sizing of the actual item. Even though it was a "Final Sale", they quickly offered to accept my return. Another time I purchased a pair of boots that I didn't absolutely love when I received. I had forgotten it was a Final Sale and contacted support to see why I wasn't able to select for return from my online account. The rep explained it was Final Sale, but even this time, they quickly offered to accept my return, even though it was my mistake. I love this company and hope they continue providing the same quality and excellent service that got me hooked to begin with!

  • Groupon

11/11/15

All of the negative reviews here are extremely misleading about this company. Although, people who are happy rarely take the time to write reviews.

I am a very happy long-time Ideel customer. I've placed over 100 orders with them since July 2011. I've gotten some excellent deals, in my opinion. I have never had anything but a positive experience. I've never received the wrong item. In the event that I need to make a return, the process is simple, convenient and fast. I always opt for the store credit unless it was a very expensive item. You simply need to be aware whether or not the item you are purchasing is a final sale item or not. They are always clearly labeled. Customer service has been a positive experience and the reps have always been helpful. I've never had to call. All questions or issues have easily been resolved over Live Chat, which is a feature I love!

My only complaint, is that since I've been a long-time shopper, they are quite slow in getting new merchandise. I haven't purchased from them for a month or two as I've looked through all the same items numerous times. Although, I do keep checking for items that I like as they sometimes end up marked down even more! Though I'm a bit disappointed with the lack of new selection as we're heading into the 2015 holiday shopping season, but I will keep looking for those great deals!

Service
Value
Shipping
Returns
Quality

Nikki Has Earned 9 Votes

Nikki J.'s review of Groupon earned a Funny vote

Nikki J.'s review of Groupon earned 3 Very Helpful votes

Nikki J.'s review of RueLaLa earned 5 Very Helpful votes

Nikki hasn’t received any thanks yous.

Nikki doesn’t have any fans yet.

Nikki isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user provin
Provi N. reviewed RueLaLa
1/18/24

I make an order and arrive very quickly actually i call and then help me wt my wrong address...

Thumbnail of user cherylk29
11/5/22

I shop here all the time and have never had anything but great experiences. I have recently had...