Got a spa voucher from them that cost me $125 but it was impossible to book an appointment. Nobody answered the phone and when we finally got thru, we got scheduled 2 months from when we called. Then when the day of the appointment came, they called us asking if we could reschedule. We told them we'd call them in a bit while we discussed when to reschedule, then on the same day, we couldn't reach them again. A few days later, while trying to find an alternative contact number to the spa, we saw on yelp that it had shut down. Called travelzoo, but they would only offer a refund of $20 even though we paid $125 and NY law says these deal sites must honor the cash value of the voucher. Terrible terrible company and I can't believe they're still around.
Nikki,
My name is Cortni, I am a Travelzoo customer service representative. I am sorry to hear that you were unable to redeem your voucher, and would like to make this right for you. Please contact me at charris@travelzoo.com so I can learn more.