Nicole S.

Customer By Web Form 09/08/2014 07:15 AM

Hello,

I purchased a pair of Lady Gaga Beats earphones as of late the left side headphone is not working. I purchased it on Feb. 14,2014 through Groupon.
I was advised by Groupon to reach out to you to have them repaired.

Thank you,

Hello Nicole,

Thank you for contacting Beats by Dr. Dre Support.

I understand that you are having issues with your Beats that were purchased from Groupon.

I regret to inform you that Groupon is not an authorized retailer of our products.

In order to resolve these issues with your headphones, I would advise contacting the retailer/seller to see what they can do for replacement.

As the retailer is not authorized we cannot confirm if these are authentic Beats headphones or not, and would not be able to offer warranty service.

I can definitely understand any frustration that this causes, and I sincerely apologize for that inconvenience.

If youre suspicious that your Beats by Dr. Dre product is not the genuine article, there are steps you can take to get help.

Contact the seller and try to return the Beats for a full refund.
Call your credit card company and ask for an immediate charge back or reversal of charges.
If you bought it through a platform or payment service like eBay or Paypal, report the counterfeit seller to them.
In the U.S. you can report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3) reporting form.
If the headphones were shipped via U.S. Mail, you can also report the seller/ sender to the U.S. Postal Inspectors, using their reporting tool.

Be aware that the only Beats by Dre website is http://www.beatsbydre.com/

You can find our authorized retailers list at http://www.beatsbydre.com/support/buying/authorized-retailers.html

Please let us know if you have any questions or concerns.

Thanks,

Daniel Z.

Beats by Dr. Dre Support
*******000
Hours of Operation
6:00 a.m. to 7:00 p.m. PST
Seven Days a Week
www.beatsbydre.com/support