Nicole S.

People, a company doesn't get any better than this. Once I'd asked for help with my home loan, they COMPLETELY took the initiative, and got 'er done. I had put off my re-fi because I'd remembered having to shlep all over town for this or that document... Quicken friggin did it all, and for me and cheerfully, seeming to grasp (in a way other mortgage brokers did not) that I was doing THEM a favor, by selling them my loan. Very, very cool company. I cannot recommend them enough.

Comcast, Comcast... you GAUGE consumers (I was paying $85 a month for Internet ONLY, and got tired of it and cancelled.). When I called to cancel, the "customer service" rep offered me a lower rate:

ME: No thanks. You could've offered me that rate much sooner, and you chose not to. Now I'm mad, and going to another ISP.

HIM: Are you saying you EXPECT US to call you, and OFFER YOU the lower rate? The deals are all over the internet!

ME: Yes, that's what I'm saying.

HIM: Companies don't do that: call you, offer you the lower rate. You gotta call US.

ME: They do, actually. My mortgage is with Quicken Loans, and when I can get a better rate... THEY call ME.

HIM: So what if I can give you a lower rate?

ME: Nope. Still mad.

Comcast, in other words, is happy to exploit customers until their custmoers wise up. It's so sad, to see a company do this. Their technicians are pretty good... just, overall, not worth the money whatsoever. Wish I had left sooner.

Ugh. Horrible site. Long after I'd cancelled my subscription, I realized my pretty face was still being used as bait: doesn't a cancellation mean, um, a consumer is NO LONGER IN NEED/WANT OF THEIR SERVICES?
Took me forever to get it removed, and then I was scolded by a "customer care" person for not knowing that I was supposed to navigate through the fine print when I'd cancelled, and check a number of boxes-- it was quite convoluted-- that said I wanted my profile off the site. "But see" I argued, "that's what a cancellation IS." Ladies, save your money. Crash your cart into a cute guy's cart in a grocery aisle, instead. Terrible company.