nicole r.

I recently ordered boots online from JustFab website. I signed up for the monthly membership because I figured this was a good deal. I received the boots and they did not fit. I tried to return them on the website but was told I had to contact customer service on the phone. I looked online to see if maybe I could just exchange them for a different pair of boots and every other boot, that was in my size, was sold out. Now, there are about fifteen different boots that they offer, however, my size was sold out. When I called, I was put on hold for 45 minutes. Now, I figured they might be busy but 45 minutes to just return is ridiculous.
The first lady I talked to would not tell me when they would replenish their inventory of boots. She told me that I could get something else on the website like a purse or clothes. Why would I want something else when all that I wanted was boots. Now this lady was snippy with me so I asked to talk to a supervisor. I was put on hold again.
Now once the supervisor got on the phone, she was very rude to me. I asked about the inventory and she responded that I can contact them again in two weeks to see if the inventory would be replenished. Are you kidding me, even walgreens knows when their inventory will be replenished. After that point, I asked for a full refund on the boots that I wanted to return and the other shoes that I just ordered. She then told me that there would be a $5 fee for a restocking fee. I was not paying that. It is not my fault that the boots did not fit. I questioned her and she got very angry with me. After that point I asked to cancel my membership. Now, I have no idea if the $5 is going to charged and if it does I am calling my bank and filing fraud charges. Granted it is only $5 but I should not have to pay that because they have inadequate inventory and employees.