nicole p.

Very upset with Birthday Mania. I have looked at all the birthday supplies websites before ordering from birthday mania and was unsure about the company being no one I know has ever ordered from them. They were the only company that had ( or at least said they had) the items I needed for my sons 6th birthday party in stock. Well I should have gone with my gut. I placed my order and the money came out of my account immediately, my order shipped in about 48 hours and I was provided a tracking number which put me a bit at ease. It has been 7 days since my order shipped and I just received it today, open my box and 3 items are missing. I call Birthday Mania and a woman answered who apologized but it was obvious that they did not intend to right there wrong. After asking why the money was taken out of my account for items they did not have in stock, I was told she will submit it to bank and the money will be refunded in 4 days. I asked again why the money was not refunded as soon as they knew the items were not being shipped and received no answer. Now 4 days to my sons 6th birthday party and I have to scramble to different sites and pay for overnight shipping because of the poor customer service and communication from Birthday Mania.