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Nicole O.

Contributor Level

Total Points
92

1 Review by Nicole

  • Graze

9/14/15

I am a fan of subscription boxes so I wanted to try this out. I ordered a sharing box since you could customize what you get easier and there would be more servings. On the site it says that nothing will be sent to you unless it is on your list. Unfortunately when my box came in there was only 2 things in there that were on my list and 3 that were not. These 3 items were nothing of interest(Probably why I didn't add them to my list in the first place) I emailed customer service about getting a refund if I sent the items back, or if I could get a replacement box. Khalid responded trying to assure me that they wouldn't send me anything that wasn't on my list. After back and forth talking he sent me a screenshot of what was on my list as if I didn't know already. I sent back a picture of the items I did get which clearly showed he was in the wrong. At this point he responded: "Thanks for getting back to me.

Please be assured that we would never send snacks that are not on your sharing box list.

As the snacks you received were sent based on the list you provided to us, I'm afraid we will not be able to issue any additional credits.

I apologize for the inconvenience. Let me know if there's anything else I can help you with."

So even though they clearly did not do as advertised there was nothing they wanted to do in return.
Do yourself a favor and don't get ripped off. I highly suggest NatureBox.

Nicole Has Earned 12 Votes

Nicole O.'s review of Graze earned 12 Very Helpful votes

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