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I ordered a phone case but it never was delivered, I wrote to Customer service, explained I never received my shipment. They offered to either reship or to give me a credit, I opted for the credit which I received in a few days.
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Dear nick n,
We are sorry for your unhappy experience at banggood.com.
Please kindly tell me the order number of the order you have not received first.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team