Nick L.

Great Service!
I ordered a replacement glass and rope kit for a Firefox 8 on Monday 3rd June. By Thursday 6th June my order was still showing as pending on their web site, however, the payment for the items had been taken from my bank account. I decided to call Stoveglass to see what was happening. I got through only to a recorded message on a mobile phone, so I left my details and asked for a call back. At that point I also decided to check for stoveglass company reviews and came across 'Sitejabber'. 95% of the reviews were dreadful, so I feared the worst. However, within 5 minutes of my leaving the voice message I had phone call from Stoveglass apologizing for the delay in despatch due to difficulties at their end, but reassuring me that my items would be with me at the latest on the 7th June. When I got home at 6pm on the 6th my items had arrived.
Great service in replying to my 'concerned' voice message and in delivering my goods. All well packaged too.
The 95% bad reviews are all old reviews from 2011. This company has obviously improved.