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Like many others who reviewed Spokeo, I paid $1.95 and received zero information. BUT I emailed them and received a response and full REFUND within a few days. So they DO refund (at least in my case). HOWEVER, if they are going to charge for information, they should let you know UP FRONT what data they CAN provide (name, address, phone etc) and also what information they DO NOT have, so that you won't have to PAY just to find out that they don't have anything to give you for your money. Then you could decide if you want to pay for the info, without paying only to discover that they have NOTHING new to sell you for this particular individual. Without this feature, you can't tell if you are getting what you want or if you get nothing - in which case it could be considered a SCAM for those unwilling or unable to get a refund.
Nick K.'s review of Spokeo earned 6 Very Helpful votes
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Dear Nick,
Thank you for your message. I am sorry to hear that our phone search was unable to provide you with the details you were looking for. I am glad however that we were able to assist you with a refund. As we are a paid premium service, there are no free searches and since we do not monitor or maintain the information, we simple gather it for you, we can not guarantee any search results. If you have any further concerns, please feel free to contact us. Thank you!
Sincerely,
Spokeo